Frequently Asked Questions
Everything you need to know about shopping at Høyer Trondheim, from shipping to our luxury assortment.
What is the delivery time for my order?
We typically process and ship orders within 1-3 business days. Depending on your location, delivery usually takes 2-5 business days via our premium couriers.
What is your return policy?
Høyer Trondheim offers a 14-day return policy from the day you receive your item. Products must be returned in their original condition with all designer tags attached.
Are the products sold online the same as in the Trondheim store?
Yes, our online store features a curated selection of the high-end brands available in our physical boutique. If you cannot find a specific item online, please contact our customer service.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as Klarna for flexible payment options and Vipps for our Norwegian customers.
How do I know if an item will fit me?
We provide detailed size guides for our designer brands on each product page. Since luxury sizing can vary, our stylists are also available via chat to provide specific measurements.
Can I pick up my online order in-store?
Yes, we offer a 'Click & Collect' service at our Høyer Trondheim location. You will receive a notification as soon as your order is ready for pickup.